Product exchange and return conditions


Products are subject to exchange within 3 to 5 days:

  • If the purchased product has a factory defect
  • If the hypermarket made a mistake when receiving the order, due to which you received products with the wrong model or the wrong characteristics
  • If damage is detected during delivery of the purchased products

It is necessary for the customer to inspect the delivered goods when receiving the products, otherwise the hypermarket will not be able to exchange them in the following days.


Products subject to return within 3-5 days:

  • If the packaging of the products is not damaged, the appearance of the goods, consumer properties, signs, factory labels have been preserved.
  • The product is not used
  • If after delivery the buyer wants to exchange or return it and the product is damaged, used
  • If the buyer cannot present a payment receipt
  • Plaster, plaster - cardboard tile, glue-cement are not subject to return.
  • When returning or exchanging products, it is necessary to present the payment receipt, bill of lading and proof of identity
  • In case of product return, the amount paid for the original transportation will not be refunded
  • When returning or exchanging products, the buyer will ensure delivery of the goods to the hypermarket
  • In case of returning or exchanging products, you must notify the sales manager in advance. In order to initiate the process, you need to inform the company of the identification data of the product to be returned, the order number, the date of receipt of the order and the reason for the return (it may be necessary to upload a photo of the product and the proof of payment and send it to the e-mail address of Luka-European House LLC: ltd.luka@gmail.com

  Products are not subject to return or exchange: